Jet Nettoyage's commitment and quality charter
QUALITY CHARTER
Our 10 points of honor
The satisfaction of our customers
Since the creation of our company in 1994, our priority is the satisfaction of our customers and respecting our commitments with honesty. We offer the service best suited to your request on the basis of transparent, adapted and competitive prices.
Our quality approach is based on the satisfaction of our customers, by respecting our commitments and by compliance regulatory and legal requirements.
Know-how and interpersonal skills
In 25 years our team has been able to acquire meticulous and demanding know-how and interpersonal skills. Our objective is to evolve gradually to follow technological development, in order to offer our customers a quality service.
It is for this reason that we offer a complete range ofcleaning services, and we favorreliable and modern machiness to carry out increasingly precise tasks!
Quality of service for all
Quality is one of our watchwords. Our quality policy leaves nothing to chance to offer our customers a service adapted to their needs.
Quote, one-off or annual contract, specifications, site visit, we want to be impeccable in our quality of service as well as the quality of the cleaning services we provide.
Attentive customer service
Our Jet Nettoyage customer service is available by email on contact@ jet-nettoyage.com, by chat and by telephone all day from 8 a.m. to 7 p.m. Monday or Friday.
We undertake to deliver all orders within the announced deadlines and to respect the specifications which links us with our customers.
We also undertake to resolve any dispute by reserving the best welcome for all our customers, ensuring that we have understood their problem and providing an appropriate solution to all complaints .
An extended intervention area
Jet Nettoyage works with professionals and individuals in Nantes and its surrounding area.
We have extended our scope of action at the request of many customers wishing to benefit from our cleaning services: Nantes, Saint-Nazaire, Saint-Herblain, Rezé, Orvault…
Engage with our employees
Jet Nettoyage is a local company on a human scale. We are committed to ensuring respect for people and ensuring that all our employees are treated fairly.
We are committed to the health and safety of all. We seek to enhance everyone's skills through qualification, and support our employees through appropriate training in hygiene, quality and safety.
Responsiveness and site visit
Our team is at your disposal at any time to meet all your needs in record time, our responsiveness to a particular request (disaster, various mission) is one of the strengths of Jet Nettoyage.
Visit On the worksite ? We carry out quality site visits weekly and randomly to our clients in order to check the monitoring, organization and quality of the services carried out in compliance with safety rules.
Close to its clients| ||134
Établir une réelle relation de confiance avec nos clients est primordiale. Nous établissons avec nos clients, particuliers et professionnels, une relation durable afin de satisfaire au mieux leurs besoins.
Our trust is based on our discretion, on clear, adapted and competitive prices, on the assurance of job well done, on compliance with procedures, on compliance with commitments, on intervention deadlines.
Respect for deadlines
Our team works according to your specifications in order to to meet deadlines. Together we define the provisional schedule for the cleaning services to be carried out to ensure that you meet the deadlines.
We respond to customer requests within 24 hours by email, we respond to your request precisely upon receipt of your call, and we give you a deadline: date of submission of quote, intervention, and deadline for the work. We can also carry out possible site restarts within an appropriate time frame.
The best prices
Beyond our criteria of demanding work well done, we offer services of quality cleaning at the best value for money.
Our goal is to advise you and adapt our best price for you, for this we establish a free, personalized quote, without obligation and without surprises.| ||157